Refund Policy

The short version

We want you to be happy with Panelogue. Refunds are handled personally, on a case-by-case basis — there's no automated portal and no rigid stopwatch. If it isn't working out, email support@getpanelogue.com and we'll do our best to make it right.

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Try before you buy

Panelogue offers a free version with a limited feature set. We encourage you to use it first to make sure the app fits how you work before purchasing a paid plan. Because a free version is always available, most questions about whether Panelogue is right for you can be answered before any money changes hands.

How to request a refund

Email support@getpanelogue.com with:

• The email address or order/receipt number used for the purchase
• Which plan you purchased
• A short note on what went wrong or why you'd like a refund

We review every request individually and aim to respond within 5 business days.

How we decide

We look at each request on its own merits. In general, we lean toward granting a refund when:

• The app has a defect that prevents you from using it and we can't resolve it in a reasonable time.
• The purchase was recent and you've given the app a genuine try but it isn't the right fit.
• The charge was a duplicate, accidental, or unauthorized.

We're less likely to grant a refund when a request comes long after purchase and extensive use, when the issue is a feature request rather than a defect, or in cases of apparent abuse (for example, repeated buy-and-refund cycles). None of this is a hard rule — we'd rather talk it through than hide behind fine print.

What a refund does

If we issue a refund for a paid plan, your paid licence for that plan ends and you agree to stop using the paid version. You're welcome to keep using the free version. Refunds are returned to your original payment method; depending on your bank or the payment provider, it can take a few business days to appear.

Upgrades and optional subscriptions

Paid major-version upgrades and optional subscription services (such as online review sharing or cloud sync) follow this same case-by-case approach. Cancelling or letting a subscription lapse never disables the version of the app you already own — it only stops the subscription services.

Payment provider

Purchases and license keys are processed by Lemon Squeezy, our payment provider and merchant of record. Refunds are issued through Lemon Squeezy under their policies as well as ours. If you're unsure where your purchase was made, just email us and we'll take care of it — you don't need to figure out the plumbing.

Contact

Questions about a purchase or refund? support@getpanelogue.com